Shipping policy
Shipping Policy
Order Processing
Omni Haven products may be fulfilled by different verified supplier locations. Most orders are processed within 1–3 business days, Monday through Friday excluding holidays. If a product has a different handling estimate, the product page or checkout estimate controls.
U.S. Shipping Rates
Shipping charges, when applicable, are calculated and displayed before payment at checkout. Selected products may qualify for free standard shipping. The rate shown at checkout for the items and destination in your order is the applicable rate.
Delivery Estimates
Delivery times vary by product, supplier location, destination, and carrier. Many standard-shipping orders are estimated to arrive within 6–14 business days after the order is placed, including processing and transit, but the product-page or checkout estimate applies when one is displayed. Delivery windows are estimates, not guarantees. Carrier delays, severe weather, destination conditions, and supplier availability can affect delivery.
Tracking
When tracking is available, you will receive a shipping confirmation email after the order ships. Please allow up to 2–5 days for tracking activity to appear after the label is created.
Multiple Shipments
Orders containing items from different suppliers may ship separately and arrive on different days. All shipping charges are disclosed at checkout before payment; we will not add undisclosed shipping charges after the order is placed.
Address Changes
To request an address correction, email hello@omni-haven.com as soon as possible, ideally within 12 hours of placing the order. We cannot guarantee changes after fulfillment begins or a package ships.
Lost or Delayed Packages
If tracking has not updated for more than 10 days or a package appears lost, email hello@omni-haven.com with your order number so we can investigate.
Questions
Contact us at hello@omni-haven.com.