Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, we're here to help.

30-Day Return Window

You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging.

How to Start a Return

Email hello@omni-haven.com with your order number and the reason for your return. Our team will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact hello@omni-haven.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will make it right with a replacement or a refund at no additional cost to you.

Items That Cannot Be Returned

Personalized or custom-made items (unless they arrive damaged or incorrect)
Personal-care items that have been opened or used, for hygiene reasons
Gift cards

Return Shipping

Unless the return is due to our error (damaged, defective, or incorrect item), return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we cannot guarantee receipt of untracked returns.

Order Cancellations

We begin processing orders quickly. If you need to cancel or change an order, contact hello@omni-haven.com as soon as possible, ideally within 12 hours of placing the order. Once an order has entered fulfillment, it can no longer be cancelled, but you may still be eligible for a return after delivery.